Legal

Refund and Cancellation Policy

Effective Date: July 20, 2026

This Refund and Cancellation Policy applies to paid memberships purchased through Royal Empire Children's Books at https://kids.royalempire.shop.

Royal Empire Children's Books is operated by Royal Empire Lifestyle, LLC.

1. General Policy

Royal Empire provides immediate access to digital membership content after a successful subscription purchase.

Because memberships provide digital access, payments are generally nonrefundable except for the limited circumstances described below or where a refund is required by law.

Canceling a membership does not automatically create a refund.

2. Monthly Memberships

Monthly memberships automatically renew each month through Stripe unless canceled before the next billing date.

A monthly member may cancel at any time.

After cancellation:

• Access continues through the end of the current paid monthly billing period.
• No additional monthly renewal charge will be made after the cancellation becomes effective.
• No prorated refund or credit is provided for unused days in the current billing period.
• The account may return to free-access status after paid access ends.

3. Annual Memberships

Annual memberships automatically renew each year through Stripe unless canceled before the next annual billing date.

An annual member may cancel at any time.

After cancellation:

• Access continues through the end of the current paid annual term.
• No additional annual renewal charge will be made after the cancellation becomes effective.
• No prorated refund or credit is provided for unused weeks or months in the annual term.
• The account may return to free-access status after paid access ends.

4. Founding Membership

The Founding Membership price remains locked only while the original subscription stays continuously active and successfully paid.

If a Founding Membership is:

• Canceled
• Allowed to expire
• Terminated because of repeated payment failure
• Terminated for violation of the Terms of Service
• Otherwise discontinued

the Founding price and status are lost.

A returning customer must subscribe at the membership price then available.

Founding monthly and annual memberships follow the same cancellation and refund rules as other monthly and annual memberships.

5. Standard Membership

Standard Membership pricing is charged according to the monthly or annual plan selected at checkout.

Standard Membership prices may change for future billing periods upon appropriate notice, subject to applicable law.

Canceling a Standard Membership does not create a prorated refund.

6. Refund Exceptions

Royal Empire may consider a refund in the following circumstances:

• A duplicate charge
• An incorrect membership amount
• A charge processed after a timely cancellation caused by a confirmed system error
• A verified unauthorized charge reported promptly
• A confirmed technical failure that prevented meaningful access to paid content and could not reasonably be corrected
• A refund required by applicable law

Submitting a request does not guarantee approval.

Royal Empire may request information reasonably necessary to investigate the charge or technical issue.

7. Situations That Generally Do Not Qualify for a Refund

Refunds generally will not be issued because:

• The member forgot to cancel before renewal.
• The member did not use the service.
• A child lost interest in the stories.
• The member completed available stories quickly.
• The member changed their mind after gaining access.
• The member misunderstood a feature clearly described before purchase.
• The member canceled partway through a billing period.
• The member experienced a temporary outage that was promptly corrected.
• The member's device, browser, internet connection, or settings caused the issue.
• The account was suspended or terminated for violating the Terms of Service.
• The member expected a feature that was not advertised as available.
• The member wanted to preserve Founding pricing after canceling.

8. How to Cancel

Members may cancel through:

• Their Royal Empire Children's Books account settings
• The Stripe Customer Portal linked through their account
• Another cancellation method made available on the website

Cancellation should be completed before the next renewal date.

Stripe permits subscriptions to be scheduled to end after the paid billing period, allowing customers to retain access through the period already purchased.

9. How to Request a Refund

Send refund requests to:

support@royalempire.shop

Include:

• The account holder's name
• The account email address
• The charge date
• The amount charged
• Whether the membership was monthly or annual
• A clear explanation of the issue
• Any relevant receipt, screenshot, or transaction detail

Do not send complete card numbers or sensitive payment information by email.

10. Refund Review

Royal Empire will review requests in good faith.

We may:

• Confirm the subscription status
• Review billing records
• Verify cancellation timing
• Investigate technical logs
• Request additional information
• Approve a full refund
• Approve a partial refund
• Deny the request

Where a refund is approved, it will generally be returned to the original payment method through Stripe.

Stripe submits approved refunds to the customer's bank or card issuer, and the time for the credit to appear depends on the payment network and financial institution.

11. Unauthorized Charges

If you believe a charge was unauthorized, contact support@royalempire.shop promptly so we can investigate.

You may also need to contact your card issuer.

Royal Empire may suspend the affected account while an unauthorized-charge report is reviewed.

12. Chargebacks and Payment Disputes

Before opening a chargeback or payment dispute, please contact support@royalempire.shop so we can attempt to resolve the issue.

Submitting a false, abusive, or fraudulent dispute may result in account suspension or termination.

A payment dispute does not guarantee a refund.

13. Failed Payments

If a renewal payment fails:

• Stripe may attempt the payment again.
• Royal Empire may request an updated payment method.
• Paid access may be suspended or ended.
• The subscription may be canceled.
• Founding pricing may be lost if continuous paid status ends.

14. Promotional Offers and Discounts

Promotional prices, discounts, free periods, or special offers:

• Apply only under the stated terms.
• May be limited to new or eligible customers.
• Have no cash value.
• Are generally nonrefundable.
• Cannot be combined unless expressly permitted.
• May expire.

15. Free Content

The first six books and selected Parent Corner materials may be available free of charge.

Because no payment is required for free content, there is no refund associated with free access.

16. Policy Changes

Royal Empire may update this Policy to reflect changes in membership plans, payment processing, service features, or legal requirements.

The updated version will be posted with a revised effective date.

Changes will not remove refund rights that applicable law requires.

17. Contact Us

Questions about billing, cancellation, or refunds may be sent to:

Royal Empire Lifestyle, LLC
Email: support@royalempire.shop
Website: https://kids.royalempire.shop